Fear and Empathy in Design

by

Last Christmas, I had a minor family tech crisis (we’ve all had those, right)? I was visiting my parents, and my mom asked me to AirDrop some photos from my iPhone to hers. I’ve AirDropped photos probably a hundred times, but this time, for some reason, it didn’t work. My phone showed the photos as “sent”, but they weren’t appearing on my mom’s phone.