At some companies, designers and developers have little to no interaction with clients or customers. It’s not uncommon for the people working on a project to be walled off from clients by account managers or customer service. At Grio, every designer and developer is client facing, and everyone ends up doing some of the work that is traditionally done by an account manager, such as managing day to day contacts, relationship management, and responding to problems & issues.
Agile project management software. Neat little colored digital cards moving left to right. To do, in progress, done. Backlogs, teams, and burndown charts. Flurries of emails – sometimes useful, sometimes not, often routed to folders and never read.
Up until recently, most of us made exclusive use of feature rich tools like Jira, Pivotal Tracker, or Assembla. If you are a developer, tester, pm, or stakeholder in today’s world, you probably still use one of these tools every day. In fact, you are probably so familiar with your particular task management tool that it seems like a natural extension of your work. A job doesn’t feel done until it’s corresponding card is marked, reassigned, and/or dragged and dropped.