Mastering the Art of Client Communication
At some companies, designers and developers have little to no interaction with clients or customers. It’s not uncommon for the people working on a project to be walled off from clients by account managers or customer service. At Grio, every designer and developer is client facing, and everyone ends up doing some of the work that is traditionally done by an account manager, such as managing day to day contacts, relationship management, and responding to problems & issues.